The Literacy and Numeracy for Adults Assessment Tool Service Desk
The Assessment Tool Service Desk is your first point of contact for any queries relating to access or use of the Literacy and Numeracy for Adults Assessment Tool.
From within the Assessment Tool, comprehensive online help is also available and can be accessed by clicking on the 'Help' link near the top right corner of each screen. Alternatively, the Assessment Tool Service Desk can be contacted directly:
to arrange access to the Assessment Tool for your organisation
for advice regarding the use of the Assessment Tool within your organisation
to receive assistance with the creation and use of the Bulk Learner/Educator Import CSV template file
for technical support relating to access or use of the Assessment Tool
to provide feedback about the content or functionality of the Assessment Tool.
Contacting the Assessment Tool Service Desk:
A request for support about using the Assessment Tool can be logged with the Service Desk from within the Assessment Tool by clicking on the 'Help' link and selecting the 'Log a Support Call' link.
Tel: (04) 381 4576 (please note that our 0800 facility is no longer available)
Fax: (04) 384 7933
The Assessment Tool Service Desk is available to assist with queries relating to the Tool; available Monday to Friday between 8am to 4:30pm.
The TEC Service Centre
The TEC Service Centre is your first point of contact for any TEC reporting requirements or funding queries relating to the use of the Assessment Tool.
Contacting the TEC Service Centre:
Tel: 0800 601 301
The National Centre for Literacy and Numeracy for Adults
The National Centre for Literacy and Numeracy for Adults is your first point of contact for any assessment reporting queries relating to the Assessment Tool:
For support about interpreting reports and assessment data within the Assessment Tool a call can be logged with the National Centre for Literacy and Numeracy for Adults.
Contacting the National Centre for Literacy and Numeracy for Adults:
Te Kura Toi Tangata Faculty of Education
University of Waikato
Gate 4b, Hillcrest Road